Changes to the systems SharkScope Desktop supports
This notice is about SharkScope Desktop, the application you install on your computer. It does not affect the SharkScope website, your SharkScope account, or any subscription to it.
Over the next two months, SharkScope Desktop will stop having new releases built for two older systems. Nothing is being switched off and no licence or subscription changes. This page explains which systems, what it means if you use one, and what stays exactly as it is.
Am I affected?
This affects you only if you use SharkScope Desktop and one of these is true:
- Your Mac runs macOS 10.15 (Catalina) or earlier. Check under the Apple menu, About This Mac.
- You are running 32-bit Windows. Check under Settings, System, About, next to System type.
If neither applies, nothing changes for you and there is nothing you need to do.
What is changing and when
| If you use SharkScope Desktop on | Your final update | What happens afterwards |
|---|---|---|
| A Mac running macOS 10.15 or earlier | The October 2026 release | SharkScope Desktop carries on working exactly as it does now. It stops offering you updates, and will never offer you one your Mac cannot run. |
| 32-bit Windows | The September 2026 release | SharkScope Desktop carries on working exactly as it does now. It stops offering you updates, and will never offer you one your PC cannot run. |
If you are affected
What "no longer supported" means here. It means we stop building new releases for that system. It does not mean the software stops working, and it does not mean we walk away from serious problems - critical issues may still be addressed.
Your licence or subscription is unaffected. This change does not cancel, downgrade or shorten it.
The version you have keeps working. We are not switching anything off, and nothing expires.
New features stop after your final release, though critical issues may still be addressed.
There is nothing you need to do. If your hardware supports a newer version of macOS, updating it moves you back onto the current release automatically. If it does not, you can carry on with the version you have.
Why we are making this change
These two builds depend on underlying components that can no longer be kept up to date, including their security updates. Moving to a current foundation is what allows us to keep SharkScope Desktop secure and to keep improving it.
What support and updates to expect
SharkScope Desktop updates and support are included for as long as you hold a valid licence or subscription, on a supported system. That means new releases as we publish them, fixes for problems you report, and the updates that keep SharkScope Desktop working with the poker sites as they change.
Which systems are supported is set out above, and we say so before you buy. This does not affect your statutory rights.
Frequently asked questions
Does this affect my SharkScope website account or subscription?
No. This notice concerns only the SharkScope Desktop application installed on your computer. Everything on the website is unchanged.
Will I lose my data?
No. SharkScope Desktop’s data lives on your own computer and is not touched by any of this.
Do I have to buy anything again?
No. Your licence remains valid and is not affected.
Will SharkScope Desktop stop working on a particular date?
No. Nothing is switched off and nothing expires. You keep the version you have for as long as you want it.
Can I reinstall it later, after replacing a hard drive for example?
Yes. We will keep the final version for your system available to download, and your existing licence will activate it.
What if I update macOS later, or buy a newer Mac?
Your licence comes with you. You will be offered the current version automatically, and it activates with the licence or subscription you already hold - upgrades are included for as long as that remains valid - so moving to newer hardware does not mean buying SharkScope Desktop again.
Can I have a refund?
We are not offering refunds for this, but nothing is being taken away from you either. Your licence stays valid, and the version you have keeps working for as long as you want it. SharkScope Desktop upgrades are included for as long as you hold a valid licence or subscription, so if you move to newer hardware later, the current version activates at no extra cost.
Will you still fix problems?
New features stop after your final release, though critical issues may still be addressed.
I am not sure which of these applies to me.
The checks under Am I affected? are the reliable ones, because they tell you what your own computer is running right now. On a Mac, open the Apple menu and choose About This Mac: if the version number begins with 10, this affects you; 11 or higher, and it does not. On Windows, open Settings, System, About and look at System type: it will say either 32-bit or 64-bit.
Still unsure? Email us at support@sharkscope.com.